Mike Live: Show Your Truck Problem on Video, Get the Part
July 13, 2026 · PartsNow Guides
Some parts problems are hard to type. A hose you can't name, a bracket with no number, a leak you can only point at. That's what Mike Live is for: a live video session inside the PartsNow app where Mike sees what your camera sees.
Show it to Mike. Live. — point your camera, he diagnoses it and finds the right part.
Start a session
On the app's home screen, tap the orange Mike Live button (or the camera banner right below it). Allow camera and microphone access the first time, and you're live — no appointment, no queue, any hour.
Show, don't describe
Point the camera at the part, the leak, the worn component or the data plate. Mike identifies what he's looking at, asks the questions a good counter guy would ask (make, model, which axle, when it happens), and narrows down what's wrong and which part fixes it.
Tips for a useful session
- Light it up — a phone flashlight on the part beats a dark shot of the undercarriage.
- Show the data plate or VIN when Mike asks — exact fitment beats guessing.
- Show the old part's markings if any survive; even partial numbers help him cross-reference.
- Safety first: engine off, wheels chocked, and don't crawl under an unsupported truck to get a better angle.
From diagnosis to delivery
Once Mike pins down the part, he points you to it in the catalog — add it to the cart and choose shipping or free Knoxville pickup like any order. If you'd rather not do video, Scan a part (a single photo) or the Ask Mike text chat get you the same brain at a slower pace.
Quick answers
Does Mike Live cost anything?
No — the video help is free. You only pay if you decide to buy a part.
Do I need good signal at the truck?
Video needs a workable data connection. If the signal is weak, snap photos with Scan a part instead and Mike will work from those.
Can Mike see my VIN plate through the camera?
Yes — showing the VIN or data plate on video is the fastest way to lock down exact fitment.
Still not sure what's wrong?
Mike — the free AI truck consultant — will walk through your exact symptoms and point you to the right part. No account, English or Spanish, 24/7.
