How to Use the PartsNow AI Assistant (Chat, Photo & VIN)
July 13, 2026 · PartsNow Guides
The fastest way to solve a parts problem on PartsNow isn't scrolling the catalog — it's asking. The AI assistant lives behind the "Find truck parts" button in the bottom-right corner of every page on partsnow.ai, and it can search the live catalog, check compatibility, cross reference numbers and quote prices.
Here's what it can do and how to ask.
Open the chat and just describe it
Click "Find truck parts" and type the way you'd talk to a counter guy: "I need brake drums", "cross this part number", "what related parts am I missing to complete this job?". The assistant answers with real products from the catalog — names, SKUs and live prices — and asks a clarifying question when the answer depends on your setup.
Send a photo or a VIN
Use the photo icon in the chat (or the camera icon in the search bar) to upload a picture of the part — great when the number is worn off. Paste a VIN and the assistant decodes your truck and filters to parts that fit. If you make a free account, your saved trucks give the assistant that context automatically.
Refine instead of restarting
Every AI search shows a "Refine or ask for more…" box under the answer. Use it: "the long-stroke one", "cheapest in stock", "do you have the 30/30 spring brake instead?" — the assistant keeps the context of what you were looking at, so you converge on the right part in a couple of messages.
Prefer to talk? Call — or diagnose for free first
Sales lines: (865) 486-4003 (English) and (865) 486-4001 (Español). And if your truck has a problem but you don't know which part you need yet, talk to Mike, the free AI diagnosis consultant at agent.partsnow.ai — chat, call or text (865) 290-5485 (EN) / (865) 217-5813 (ES), 24/7. Diagnose first, buy once.
Quick answers
Is the assistant a real person?
No — it's PartsNow's AI, connected to the live catalog. It answers instantly, any hour, and hands you off to the phone lines when you'd rather talk to the team.
Can it check if a part fits my truck?
Yes. Give it your truck's year/make/model or VIN and the part you're looking at, and it checks compatibility and suggests alternatives if there's a better fit.
What's the difference between this and Mike at agent.partsnow.ai?
Same family, different jobs. The PartsNow assistant finds and sells parts from the catalog. Mike at agent.partsnow.ai is a free diagnosis consultant — he helps you figure out what's wrong before you spend money.
Still not sure what's wrong?
Mike — the free AI truck consultant — will walk through your exact symptoms and point you to the right part. No account, English or Spanish, 24/7.
